Question 1

What makes Zietta different from other meal delivery services?

Accepted Answer

We aren't just another meal delivery service - we're your direct connection to authentic Italian cuisine, delivered with the warmth of your favorite Italian zietta (aunt) who knows exactly where to find the best food!What sets us apart:Exclusive artisan network: We partner with carefully selected Italian producers who craft authentic dishes using traditional methodsCrafted on-demand: Our partners prepare your meals fresh after you order, never mass-producedNo subscriptions: Complete flexibility - order what you want, when you want itThree unique formats: Curated bundles, build-your-own selections, and pizza experience boxesCold-chain delivery: From Italian kitchens to your door while maintaining peak freshnessWe deliver auntie-level warmth, Tradition-inspired precision, and click-level convenience. From our Italian family to yours!

Question 2

What is the meaning behind the name 'Zietta'?

Accepted Answer

'Zietta' is the Italian word for 'auntie' - and that's exactly the spirit we bring to every box! Just like your favorite Italian aunt who always knows where to find the most delicious authentic food and insists on sharing it with you, we curate and deliver the best of Italian cuisine.We chose 'zietta' because an Italian aunt represents that perfect balance of warmth, tradition, and generous hospitality. She's the one who knows all the family recipies, can spot quality immediately, and takes pride in cooking for you with authentic flavors.That's our promise to you - every Zietta box comes with that special aunt-like care in selecting only the finest!

Question 3

What types of products do you offer?

Accepted Answer

What types of products do you offer?We offer three delicious ways to experience authentic Italian cuisine at home:Curated Bundle Boxes: Ready-to-heat selections highlighting regional flavors and seasonal specialties. Our team works with Italian artisans to create these themed collections that showcase the best of each region.Build-Your-Own Bundle: Create your perfect Italian feast by selecting individual dishes from our menu. Mix and match to suit your preferences and occasions.Pizza Experience Boxes: Twin-pack stone-baked Neapolitan pizzas, prepared by our partner pizzaiolos and flash-frozen at peak perfection for an authentic pizzeria experience at home.All dishes are prepared in small batches by our network of Italian artisans and delivered fresh to your door!

Question 4

Are your ingredients really from Italy?

Accepted Answer

Absolutely! Authenticity and provenance are at the heart of what we do. Our Italian artisan partners use genuine Italian ingredients to create every dish, respecting traditional recipes and regional specifications.This means:Local Italian sourcing: Our partners use ingredients from trusted Italian producersProtected designations: Many items feature DOP, IGP, and other certified Italian productsRegional authenticity: Each dish uses ingredients traditional to its specific regionDirect relationships: We work exclusively with artisans who share our commitment to authenticityWe're passionate about bringing you the real flavors of Italy - no compromises, no substitutions. Our Italian partners wouldn't have it any other way!

Question 5

Do your meals contain preservatives or artificial additives?

Accepted Answer

No. Our dishes are crafted without any artificial preservatives or additives. We honour traditional recipes, and our advanced flash-chilling process is the modern way we naturally preserve the peak flavour and nutritional value of every meal.

Question 6

What types of products do you offer?

Accepted Answer

We offer three delicious ways to experience authentic Italian cuisine at home:Curated Bundle Boxes: Ready-to-heat selections highlighting regional flavors and seasonal specialties. Our team works with Italian artisans to create these themed collections that showcase the best of each region.Build-Your-Own Bundle: Create your perfect Italian feast by selecting individual dishes from our menu. Mix and match to suit your preferences and occasions.Pizza Experience Boxes: Twin-pack stone-baked Neapolitan pizzas, prepared by our partner pizzaiolos and flash-frozen at peak perfection for an authentic pizzeria experience at home.All dishes are prepared in small batches by our network of Italian artisans and delivered fresh to your door!

Question 7

Are your ingredients really from Italy?

Accepted Answer

Absolutely! Authenticity and provenance are at the heart of what we do. Our Italian artisan partners use genuine Italian ingredients to create every dish, respecting traditional recipes and regional specifications.This means:Local Italian sourcing: Our partners use ingredients from trusted Italian producersProtected designations: Many items feature DOP, IGP, and other certified Italian productsRegional authenticity: Each dish uses ingredients traditional to its specific regionDirect relationships: We work exclusively with artisans who share our commitment to authenticityWe're passionate about bringing you the real flavors of Italy - no compromises, no substitutions. Our Italian partners wouldn't have it any other way!

Question 8

Do your meals contain preservatives or artificial additives?

Accepted Answer

Never! Our Italian artisan partners honor traditional recipes, which means no artificial preservatives or additives - just like your Italian zietta would insist upon.Our approach to freshness:Partners cook on-demand after you orderAdvanced flash-chilling preserves natural flavors and texturesTemperature-controlled packaging maintains qualitycold chain delivery ensures peak freshnessThe only 'preservation' method is the same one Italian families have used for generations - starting with the finest ingredients and using proper techniques!

Question 9

How long do your products stay fresh?

Accepted Answer

Our products maintain exceptional quality when stored properly:Fresh DeliBox Dishes: Store in refrigerator (0°C to 4°C). Best enjoyed within the date marked on each package - typically maintains quality for two weeks from delivery.Pizza Experience Boxes: Store in freezer (-18°C). Maintain quality for up to 6 months.Always check individual packaging for specific best-by dates. Our Italian artisans craft everything for optimal freshness!

Question 10

How do I prepare Zietta ready meals?

Accepted Answer

Here are our suggestions for reheating and serving your dishes perfectly:Microwave Oven: Lift one edge of the film and reheat according to the table below for a quick and easy result700W: 2 min | 800W: 1.5 min | 1000W: 45 sec | 1200W: 30 secTraditional Oven: Remove the film and reheat in a preheated oven at 200°C for 10 minutes for a more uniform and crispy resultAir Fryer: If the dish was fried, transfer contents to an air-fryer baking sheet and reheat to maintain original crispinessNon-stick Pan: Transfer contents to a non-stick pan for a more homemade-style preparationZietta's Little Extra TouchWant to bring out the best in the flavor of our ready meals? Add a drizzle of extra virgin olive oil before serving; it adds freshness and extra flavor, helping to keep dishes soft and juicy.If you prefer to reheat in a pan, we suggest adding a drizzle of extra virgin olive oil or a few spoons of water, especially in cream-based dishes, to achieve a creamy consistency and perfectly balanced flavor. You can add some milk instead of water.

Question 11

How do I prepare Zietta pizzas?

Accepted Answer

Follow Zietta's tips to enjoy a delicious pizza with all the crispness, aroma, and flavor of a real Neapolitan pizza:Preheat your oven: Set to 220°C (430°F) in static mode and let it fully heat up before baking for even cooking and perfectly crispy crustRemove all packaging: Take pizza out of freezer, remove all external packaging (including plastic wrap), defrost 5 min, and place gently on baking tray or directly on oven rack for extra crispy resultBake and be patient: Place pizza in preheated oven and bake for 7-8 minutes. Cooking time may vary slightly depending on your oven, so keep an eye on it—when crust is golden and cheese is perfectly melted, it's readyServe immediately and enjoy: Once baked, take it out and enjoy it straight away for the full taste experience of a pizza that feels freshly bakedZietta's Little Extra TouchFor pizzas: Add a drizzle of extra virgin olive oil or a fresh ingredient like basil or Parmigiano. A simple gesture that makes your pizza truly yours—with all the soul of Neapolitan tradition.

Question 12

Do you offer vegetarian options?

Accepted Answer

Of course! Italian cuisine has a wonderful tradition of vegetarian dishes, and our artisan partners create authentic options that celebrate vegetables in true Italian style.Vegetarian offerings include:Classic pasta dishes with vegetable-based saucesSeasonal vegetable preparationsRegional cheese specialtiesTraditional vegetarian pizzasEach product is clearly marked on our website with dietary indicators. We're continuously working with our artisan network to expand plant-based options while maintaining authenticity.

Question 13

Where can I find allergen information?

Accepted Answer

We take allergen information very seriously. Complete details are provided by our artisan partners for every product.Where to find allergen information:Website: Listed on each individual product pagePackaging: Clearly marked on every itemFormat: Full compliance with EU regulationsOur customer care team can also provide detailed information about any dish if you have specific concerns. We want you to enjoy authentic Italian cuisine with complete confidence!

Question 14

How can I order from Zietta Italian DeliBox?

Accepted Answer

Ordering is simple through our website at ziettabox.com. Browse our curated collections or build your own bundle, then checkout securely. For personalized assistance, you can also contact us via WhatsApp or email at ordini@ziettabox.com.

Question 15

What are your delivery timeframes?

Accepted Answer

We've perfected our delivery process to ensure your Italian feast arrives in perfect condition!How it works:Ordering: Place your order anytime - we coordinate with our artisansFresh preparation: Your selected dishes are crafted on-demand by our Italian partnersCold-chain shipping: Temperature-controlled logistics maintain qualityDelivery: From preparation to your door across the EUOrder windows for fresh items:Orders close every Sunday at 12:00 PM CETMade fresh in Italy, delivered chilled to your door the following Saturday, Monday or WednesdayExact delivery day depends on your selected datesYou'll receive tracking updates from our logistic partners so you know exactly when to expect your delivery!

Question 16

Do I need a subscription to order?

Accepted Answer

No subscription required! We believe in complete freedom and flexibility - order exactly what you want, when you want it, with no commitments or contracts.Unlike rigid meal subscriptions:Total flexibility - order once or become a regular, entirely your choiceNo waste - only pay for what you actually want to eatYour schedule - no forced weekly deliveriesNo cancellation hassles - because there's nothing to cancel!Just like your Italian zietta wouldn't force you to visit on a schedule, we let you choose when you want authentic Italian cuisine delivered!

Question 17

What are the benefits of membership?

Accepted Answer

While ordering is always flexible with no subscription required, we invite our most valued customers to join La Famiglia - our exclusive loyalty club!La Famiglia benefits include:Welcome rewards that offset membership costsPriority access to limited seasonal dishesSpecial member pricing on ordersVirtual experiences with our Italian artisan partnersPersonalized recommendations based on your preferencesWhy we created membership:Better coordination with our artisans for fresher productsReduced food waste through improved forecastingAbility to secure the best seasonal ingredientsCreating a community of Italian food enthusiastsTailored communication to understand your preferencesIt's our way of welcoming you to our inner circle while maintaining complete ordering flexibility!

Question 18

How does pricing work without subscriptions?

Accepted Answer

Our transparent pricing reflects the premium quality of our authentic Italian ingredients and artisanal preparation. You pay only for what you order, when you order it. No hidden fees, no weekly charges—just honest pricing for extraordinary food.

Question 19

How can I contact Zietta customer service?

Accepted Answer

Our dedicated care team is here to help with the warmth you'd expect from the Zietta family!Ways to reach us:Live chat: Available on our websiteEmail: info@ziettabox.com for detailed inquiriesWhatsApp: Available during business hoursWebsite: Through our contact form or our chat assistantWe pride ourselves on personalized assistance. Whether you need help choosing the perfect bundle or have questions about our artisan partners, we're here to ensure every Zietta experience is exceptional!

Question 20

What if I'm not satisfied with my order?

Accepted Answer

We take immense pride in every box we send from our Italian family to yours. If anything doesn't meet your expectations, we want to make it right!Our satisfaction promise:Contact us within 48 hours of deliveryLet us know the specific issueWe'll work to resolve it promptlyYour feedback helps us and our artisan partners improveEvery Zietta delivery should be a delightful experience. If we've fallen short, please let us know - we're committed to making it right!

Question 21

Do you offer corporate or gift ordering?

Accepted Answer

Absolutely! A Zietta DeliBox makes an unforgettable gift, sharing the warmth of authentic Italian cuisine curated with care.Gift options:Individual gifts: Perfect for the food lovers in your lifeSpecial occasions: Ideal for celebrations and holidaysBeautiful presentation: Delivered in our signature packagingCorporate solutions:Client gifts: Memorable and sophisticatedTeam appreciation: Share authentic Italian experiencesB2B partnerships: Custom solutions for your business needsContact our team to discuss tailored solutions for corporate gifting and special occasions!

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